Business workflows
Customer Support AI
Customer support products range from website live chat and shared ticket inboxes to AI agents that answer customers and copilots that help human agents draft or review replies. Some are broad helpdesks; others focus on one channel or a specific industry. Compare which work the product automates, where a human takes over, and how plan limits or usage charges apply.
Browse support tools by workflow
TidioWebsite live chat, ticketing, and Lyro AI customer support for smaller teams. Intercom FinAI customer agent for outcome-based resolution in Intercom or supported existing helpdesks. FreshdeskHelpdesk ticketing and self-service, with plan-dependent Freddy AI features. GorgiasEcommerce-oriented customer conversations, helpdesk ticketing, and AI support.
How to choose a support workflow
- Live chat and basic ticketing: Tidio combines a website chat workflow with tickets and human support. Its Lyro AI Agent is a separate AI capability that may be bought alone or in a bundle; quotas and channel access depend on the plan.
- AI responses to customers: Intercom Fin is centered on customer-facing answers and actions, and can hand conversations to people. It can run inside Intercom or, on supported integrations, with an existing helpdesk.
- Human-led helpdesk operations: Freshdesk provides ticketing, shared inbox, and self-service workflows; its Freddy AI Agent and agent-assistance features have plan and usage conditions.
- Ecommerce support: Gorgias focuses on customer conversations in an ecommerce context. Its current billing model can include a fee for each ticket with a helpdesk reply and an additional outcome-based fee when its AI Agent resolves a ticket without handing it to a person. A broader helpdesk such as Freshdesk may better fit teams looking for general service-desk processes across a wider range of support operations. Check the specific channel and commerce integrations each business needs.
AI agents that answer customers are different from copilots that help staff compose or understand replies. Before comparing prices, estimate ticket volume, agent seats, AI conversations or outcomes, and any separately billed channels. Also test how unresolved questions are handed to a person and what information is passed along.